About Universal
Care Services

Universal Care Services was established in 2003 as a specialist interpreting company to the healthcare sector. Since incorporation we have regularly been commissioned to provide interpreting and translation services to various NHS trusts, local authorites and private companies across the Midlands.

Our registered care manager identified there was a gap in the market for the provision of care for BME communities in Birmingham and consequently we registered with the Care Quality Commission in 2005. In the same year we were approached by Warwickshire County Council to provide home support services within the Nuneaton area.

We initially started as a modest company but as our reputation has grown we now provide services across the Midlands region to local authorities, NHS Trusts and private individuals.

We supply our services to all communities and have the added benefit of being able to work with our interpreting services to provide language support in over 100 community languages either over the phone or face-to-face. All our documentation can be translated into over 100 different languages so service users are not disadvantaged by a language barrier.

Quality service at the heart

Whatever your care and support needs Universal is here to offer the solution. Our policy is to exceed your expectations by listening to your needs, tailoring our service to suit and employing conscientious staff that believe in our insistence on excellence. All our staff are recruited to the strict guidelines laid down by the Care Quality Commission and are trained and inducted by our own in house training team.

Moreover, Universal are achievers of Investor in People Gold award and we have developed our own internal quality management system that is compliant with ISO 9001.

In addition, we have introduced an electronic call monitoring system across our whole organisation. Therefore, we consistently monitor our service and make improvements where needed.

Take a look at our services: Home Care Services
Palliative Care
Management Consultancy